Products and Services
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What is your opinion on the proposed product range? Do you think it is comprehensive enough to satisfy your requirements?
What is your opinion on the reliability of the machines/systems, i.e. are these capable to provide the promised performances over time?
What is your opinion on the machines design, on their aesthetic features, operation and ease of use?
What is your opinion on the innovative technological standards of the supplied machines/systems?
Logistics
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What is your opinion on the shipping time given by the company, it means the waiting between the order receipt and the despatch date?
What is your opinion on the shipment punctuality, considered as the correspondence between the planned date and real despatch date?
What is your opinion on the order accuracy, considered as correspondence between the finalized order and the supplied machines?
After sales service
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What is your opinion on the service team who carried out the installation and commissioning of the machines/systems?
What is your opinion on the ease of contact with the after-sales service people?
What is your opinion on the attitude of your contacts (courtesy, response to your request, and problem-solving guideline)?
What is your opinion on the rapidity of the technical service/spare parts supply making reference to the lapse of time from the call and the problem solving?
What is your opinion on the quality of the rendered service?
What is your opinion on the performance of the technical team (courtesy, motivation, technical expertise concerning the product/process)?
Contact
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What is your opinion on the ease of contact with Cefla Finishing sales team?
What is your opinion on the attitude of your sales team contacts (courtesy, response to your request, proposed solutions, guidelines)?
What is your opinion on the welcome received on the occasion of your visits, if any, to one of CGF sales branch/production site?
What is your opinion about of the technical/technological advice that is provided as regards the most suitable solution in order to satisfy your production/process requirements?
What is your opinion on the waiting for working out the requested quotation, considered as the period from the request mailing and the proposed solution receipt?
Information and communication
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What is your opinion about the quality and the suitability of the available documents (leaflets, catalogues, other media) to advertise the Company and its production range?
What is your opinion about the ease of use, the quality and the exhaustiveness of the Group web sites as search tool for obtaining information about the Companies and their products?
What is your opinion about the quality, the exhaustiveness and the ease of use/reading of the technical documents supplied with our products?
What is your opinion about the organization at our booth during the shows? In particular what do you think about our image, is it impressive enough? And what's about the available services, the available spaces and the welcome that is given?
What is your opinion about the brands used by the companies belonging to the Group? Is their use clear enough? Are they shown adequately to make themselves easily known?
Price
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What is your opinion about the quality/price ratio of the supply?
What is your opinion about the quality/price ratio of the interchangeable materials and spare parts?
What is your opinion about the quality/price ratio of the after-sales service?
Final evaluation
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Quality and features of the products/services
Efficiency and effectiveness of the logistics
Quality and expertise of the after-sales service
Sales team Customer oriented
Clear and exhaustive communication regarding all aspects of the proposal
Price