N.C. January 18, 2021 – Cefla North America, the leading North American supplier of surface enhancement technologies, has increased the size of its service department. Continued demand for Cefla Finishing products and remote service programs has resulted in the addition of a National Service Manager position, filled by Sauro Tugnoli. Tugnoli will work alongside Technical Director Lorenzo Pavone to increase support to new and existing accounts, including equipment installations, service programs and spare parts services.
Tugnoli’s prior experience in developing and managing service programs, as well as his multi-lingual abilities, will play an integral role in internal and external communications and the advancement of Cefla ubiquo service packs, teleservice capabilities, and software solutions. Ubiquo represents a range of hardware and software programs that provide real-time machining solutions, routine maintenance, and data analysis to support fabricators in making smart business decisions.
“Sauro’s return cements our ability to provide a superior level of service to the customer and will provide the bandwidth needed to expand our service programs, including ubiquo.” says Managing Director Massimo Di Russo. “Sauro’s problem-solving skills, technical ability, and history with our Charlotte manufacturing and DV-Systems product line brings value that will continue to appreciate. We are thrilled to have him rejoin the Cefla family.”
Tugnoli began his career in 1994 at IGMI, an OEM for high volume manufacturing and automation equipment, as machine assembler and then transitioned quickly into the Service department. In 2003 he joined IGM USA as Service Technician for North America and moved to Charlotte. Afterwards, he progressed to Bucci Industries (formerly IGM USA) as National Service Manager before moving in 2007 to Cefla subsidiary Delle Vedove in a Service Manager & Customer Support role. In 2010, Tugnoli returned to Bucci for the next 11 years in Product & Project Manager and Engineering & Project Manager positions.
Tugnoli studied in Italy at the Professional Institute for Industry and Crafts, earning a diploma as a TIM Mechanical Industrial Technician. He has also earned a Project Management Professional (PMP) certification from Project Management Institute